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How to Request a Personal Identity Verification (PIV) Card

PIV Card Example

The Personal Identity Verification (PIV) Card is a common credentialing and standard background investigation process required by Homeland Security Presidential Directive 12 (HSPD-12).  It contains the necessary data for the cardholder to be granted access to federal facilities and information systems and assure appropriate levels of security for all applicable federal applications.

PIV Card services may be required if the PIV Cards are expired, lost, damaged, if their logistical access certificates have expired, or if the cards are locked due to a forgotten PIN Number.  If you are unsure of the expiration date on your card, you can find the PIV Card expiration month and year in the upper right-hand corner of the PIV Card.  Additionally, there is a full expiration date located on the right-hand side of the card, to the right of the picture.  Typically, PIV Card certificates expire two years prior to the PIV Card expiration date.  For instance, if your card expires on April 01, 2024, then your certificate will expire on April 01, 2022. 

PIV Cards with expired dates or certificates will require a new card issue, as we cannot update expired certificates.  During the identity proofing phase of the PIV credentialing process, applicants must provide two forms of identity source documents in their original form.   A complete listing of acceptable documents can be found here.

How and Where to Get Issued a PIV:  The following section provides instructions for how and where DOC Employees and Contractors can be issued a PIV card.  These services may be available through interagency shared USAccess PIV issuance facilities, the DOC HCHB Headquarters Security Service Center, or other Commerce Bureau badging operations. 

USAccess Scheduler (PIV Cards Only):

All personnel should first work with their PIV Card sponsor (typically this will be either your HR/Admin Point of Contact) to ensure that their card action is set and that their PIV Card will be sent to the right location, or to ensure that the card is able to be printed if the location offers that capability. Questions about PIV Card Sponsors can be directed to HSPD-12@doc.gov.

Personnel requesting a PIV Card may use the USAccess Scheduler at www.fedidcard.gov to determine if a USAccess site in their local area can assist with their PIV Card needs.  There are multiple US Postal Service Offices and other USAccess facilities that may have more convenient appointment times available for badging, with some even offering weekend appointments.  

For personnel who are outside of the DC Metro Area, please keep in mind that some areas may not have open facilities at this time due to COVID-19 restrictions.  Additional sites are added frequently as more locations reopen.  Using the USAccess Scheduler at www.fedidcard.gov, you will be able to search by your zip code to determine if there is a location with appointments near you. 

To make an appointment with a USAccess provider outside of HCHB, please follow the instructions below:

  1. Navigate to the GSA Online Scheduling System https://portal.usaccess.gsa.gov/scheduler.
  2. In the Agency/Organization drop-down, please select your Agency or organization.
    • Note: If you would like to schedule an appointment with another Department of Commerce site outside of HCHB, such as using a US Census Bureau staff member using a NIST facility, your Sponsor will need to email HSPD-12@doc.gov to coordinate this effort.
  3. Select appointment type, click on the appointment type, and click Continue. 
    • Enrollment appointments are for staff requiring NEW or who have EXPIRED PIV Cards.
    • Card Pick Up appointments are for staff who have a card that must be ACTIVATED.
    • Card Update appointments are for staff who require a PIN RESET or a CERTIFICATE Update.
  4. Select a Location/Credentialing Center To Visit.
    • Type a city or zip code into the Show locations near text box   Press Enter.
    • Click on the desired site in the results pane on the left.
    • Click Continue on the bottom right corner of the screen.
      • NOTE: Blue-colored circles indicate the center is a Shared Location and yellow-colored circles indicate the center is a Dedicated Location available to only employees of that specific Agency.
      • If you schedule an appointment at a Dedicated Location, without prior authorization, your appointment can be canceled by that Agency, and it is possible that the site will not be able to complete your appointment.
  5. Select Appointment Date Click on a day from the site calendar that appears.  Green numbered circles indicate the center has appointments available on that day and the number of available time slots.
  6. Select Appointment Time Select a time slot from the drop-down menu and click OK to proceed.
  7. Enter Contact Information Enter contact details and click "Make Appointment" to make the appointment at the center.
    • NOTE: Applicants cannot make more than one appointment using the same email address at the same site.  If a current appointment already exists, the system displays an error message.
    • NOTE: Display appointment details and allow Applicant to confirm before returning confirmation number and saving appointment. 
  8. Confirm Appointment
  • Applicants will need to confirm their appointments (and be presented with the details of the appointment and confirmation number) before the appointment is saved/made.
  • The system displays a confirmation message and emails the Applicant at the email address entered when making the appointment.

During the identity proofing phase of the PIV credentialing process, applicants must provide two forms of identity source documents in their original form.   A complete listing of acceptable documents can be found here.

To Request a PIV Card at HCHB:

HR sponsors may request Personal Identity Verification (PIV) cards for employees through the HSPD-12 PIV credentialing process by sending an email with sponsored employee names to HCHBsecurity@doc.gov. HR Sponsors may escort employees to the Security Service Center to enroll for PIV cards and bring two forms of ID from the list here

Contracting Officer Representatives (CORs) may request a PIV or Facility Access Card (FAC) ID card for contractors through the PIV credentialing process by submitting a request to piv-contractor@doc.gov.  The Security Service Center will contact the COR/contractor to complete the enrollment process.  The COR may escort contractors to the Security Service Center to enroll for PIV cards, and the contractors must bring two forms of ID from the list here

Those needing to make an appointment for a PIV at HCHB should request through contacting the HCHB Security Service Center at HCHBsecurity@doc.gov.

All Federal ID cards (PIV, PIV-I, FAC) must be returned by the holder when HCHB access is no longer required.  The separation process for employees and contractors leaving the HCHB is not complete until the issued identification card has been accounted for. 

For more information on PIV Credentialing at HCHB, please visit the HCHB PIV Services page.

For personnel stationed at Commerce Bureau Headquarters and Field Offices:

BEA personnel requiring a PIV Appointment:

Use the USAccess Scheduler to request an appointment at the Suitland Federal Center, ensuring to select "Bureau of the Census" when inputting your agency. Selecting "Bureau of Economic Analysis" will prevent the Suitland Federal Center site from appearing in the scheduler. After making your appointment, forward your email confirmation to BEA.Security@bea.gov.

BIS, OIG, EDA, OUS/EA, ITA and MBDA personnel requiring a PIV Appointment:

Employees may contact HSPD-12@doc.gov for assistance with determining their sponsor.

Census personnel requiring a PIV Appointment:

Use the USAccess Scheduler to request an appointment at the Suitland Federal Center

For all other locations, please contact CISD.HSPD12.TEAM@CENSUS.GOV

NIST personnel requiring a PIV Appointment:

After working with your Divisional POC to ensure your card action is in the system, contact:

Gaithersburg, MD BadgeOffice@nist.gov

Boulder, CO Boulderbadge@nist.gov

FirstNet personnel requiring a PIV Appointment:

Contact Osy@firstnet.gov for all locations

NOAA personnel requiring a CAC Card Appointments ONLY: 

Silver Spring Metro Center Appointments can be made at NOAA SSMC Badging Center.

Locations outside the Silver Spring Metro Center can be found at ID Card Office Online.

For Lost or Stolen Identification Cards:

For lost or stolen cards, please get in touch with the Security Service Center (SSC) at  HCHBsecurity@doc.gov or your local field office.