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Key and Lock Services

Office and controlled space keys are issued to federal employees at the Herbert C. Hoover Building (HCHB). Supervisors may request keys for their employees by a memorandum to Room 1522 or an e-mail to security@doc.gov. The memo or email must include the room number for which the key(s) are needed. Keys are issued to the employee for whom issuance has been requested. This employee must pick up and sign for the key(s). Lost keys must be reported immediately by the supervisor to the Security Service Center (SSC) manager in Room 1522. The report must contain the circumstances surrounding the loss of the key and efforts made to recover the key. No replacement key will be issued without this report. Supervisors may request a replacement key by a signed memorandum or an email to the SSC. Assigned keys must be returned to the SSC when the access is no longer required. The separation process for employees leaving the HCHB is not complete until all assigned keys have been accounted for.

The locksmith is onsite at HCHB Monday to Friday. For locksmith requests including lock changes and safe combination changes, send a memorandum to the SSC or an email to security@doc.gov. The memo or email must include the room number, the nature of the request, a point of contact, and a telephone number.