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Employee Assistance Program

Employee Assistance Programs (EAP), which are offered to all managers, employees, and their families, are designed to address individual, team, and organizational problems. Services include counseling and support services for:

  • Stress management
  • Work-related issues
  • Caregiver support, such as elder and child-care
  • Career management
  • Family and marital issues
  • Health and mental health issues
  • Bereavement
  • Addictions and compulsive behavior
  • Financial and legal issues

The EAP also provides consultation to both managers and employees for performance issues which may be due to personal, interpersonal, or workplace stresses or conflicts; individual, family and marital problems; assistance when there is a crisis or tragedy; consultations, assessments, and referral; short-term counseling; career coaching and training; and team building.

What You Most Need to Know:

  • EAP services and contacts with individuals or families are kept totally confidential and using the EAP has no impact on an employee’s job status.
  • EAP services are free.
  • EAP services are available to 24 hours a day, 7 days a week to employees and their families.
  • No referral is necessary.

Employees can call 1-800-222-0364 to receive counseling services 24 hours a day, 7 days a week.  In person counseling may be arranged on a case by case basis.

Who Provides the Services:

The EAP services are offered through Federal Occupational Health (FOH).

FOH counselors are licensed and experienced consultants, counselors, career coaches, and trainers. They conduct short-term counseling and make referrals to counselors, family therapists, and other resources within the community, as well as to treatment centers, hospices, and other hospitals or facilities as needed.

Service providers vary based on which Commerce bureau you work for and your work location. If you work at HCHB (or an HCHB bureau field office), work in the National Technical Information Service in Alexandria, VA, work for FirstNet, work in the Commerce Solutions Center in Gaithersburg, MD, or work for the South Florida Federal Executive Board, FOH provides your EAP services. Otherwise, contact your servicing human resources office and it can direct you to your EAP service.

Click here to see the Office of Personnel Management (OPM) Guidance on EAP