What is Enterprise Services?
Enterprise Services provides mission-enabling, shared-service solutions for the Department of Commerce. By leveraging Enterprise Services’ shared service model, individual bureaus can focus on their unique missions.
For more on Enterprise Services, please enjoy this video message from Glenn Davidson, Executive Director of Enterprise Services:
Why is the Department of Commerce transitioning to Enterprise Services?
The Department of Commerce is transitioning to Enterprise Services to standardize and streamline transactional tasks currently performed in each bureau. This allows each bureau to focus more on the bureau mission.
Executive leaders from each of the bureaus have come together to drive this initiative forward, in an effort to:
- Enhance customer experience through the efficient delivery of high-quality enabling services
- Improve performance management, which results in increased service transparency and accountability
- Strengthen mission focus, which enables employees to dedicate more time to the unique mission needs of their organization
- Reduce operating costs over time due to economies of scale, scope and geography
Enterprise Services is focusing on services delivered in the following four functional areas: Human Resources (HR), Acquisition (ACQ), Information Technology (IT) and Financial Management (FM).
Download Enterprise Services Overview (11.93 MB)
History and background
The journey to establish Enterprise Services started in 2014. Senior Leadership across the bureaus came together to commit to the shared services model, then bureau HR, ACQ, IT and FM teams came together to decide which services made sense to deliver in a shared way – those that are truly “common” – and which services made more sense to keep in the bureau because they are specific to their missions. As a result, Enterprise Services was established to create a one-stop shop for common transactional tasks and provide a consistent customer experience across the department.
Enterprise Services has completed many milestones to date and will continue to transition and roll-out additional services throughout 2018 and beyond.
Our Mission, Vision and Values
Enterprise Services is guided by a statement of values that encompasses our mission, our vision and what we are “about”. Our entire model is built around providing quality service to you – our customers.
To provide innovative, data-driven and customer-centric services that enable our Commerce colleagues to dedicate themselves wholly to creating the conditions for economic growth and opportunity in America.
To establish the Department of Commerce as the most effective and responsive organization in the federal government by providing the tools and services our Commerce colleagues need and deserve to exceed their mission objectives.
Our Core Values
Our values are more than just words on a page. They are a code of conduct that guides how we interact and work on a daily basis:
Customer Focus: Treat Customers as Family
We empower our employees to provide gold-standard customer service to the DOC family so that, in turn, they are free to achieve their mission objectives.
- This is how we’re changing the game. Our entire model is built around making the customer experience better, so this value is always at the forefront of our day-to-day.
Leadership: Pioneer the Way
We aren’t afraid to explore uncharted territory and take initiative to lead from the front. We stand up for each other, our principles, and our purpose.
- Leadership is the linchpin to success. We are building something that has never before existed in the federal government. Success hinges on the ability to support each other today to shape what tomorrow looks like.
Ownership: Own the Work
We recognize outcomes over activities and work relentlessly as a team to find a quality solution that gets the job done – whatever it may take.
- Follow-through makes for happy customers. This is the mindset that keeps things from slipping through the cracks; it’s the proof that keeps customers believing we will deliver what we promise. There is no such thing as “not my job”.
Transparency: Be Open & Honest
We build trust by being up-front with our customers and ourselves. We’re open about how we deliver services and share information to hold ourselves accountable.
- It’s how we build trust and credibility with our customers. Our job is to work in partnership with the bureaus – trust is a key component of maintaining a healthy, open relationship with them.
Innovation: Never Stop Inventing
We push the envelope to generate ground-breaking ideas that support and empower the DOC family by meeting their needs in new ways.
- Innovation drives excellence and repeat business. We never view our work as “finished” because we know we can always improve. This encourages feedback and keeps customers coming back.
Social Impact: Respect the "Why"
We take personal pride in the call to public service and see our work as a chance to impact society for good. It’s the “why” behind our day-to-day.
- We’re helping the bureaus better America. Big picture, this is the reason we do what we do. Not every impact is immediate, but we know that our work really matters to society as a whole.
Enterprise Services Leadership Team
- Glenn Davidson, Executive Director of Enterprise Services for the U.S. Department of Commerce
- Jamie Krauk, Chief of Staff & Program Manager
- Reggie Bullock, Deputy Program Manager
- Kurt Bersani, Director of Finance & Administration
- Brad Burke, Deputy Director for Operations
- Tim Bass, Director of Service Management
- Veronica (Ronni) LeGrande, Director of Human Resources (HR)
- Gary Haney, Director of Human Resources Information Technology (HRIT)
- Anthony (Shane) Kram, Director of Acquisition (ACQ)
- Renee Macklin, Director of Information Technology (IT)
- Tracy Koolick, Director of Change Management and Communications
- Connie Doyle, Director of Customer Experience Management (CEM)