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Enterprise Services

Enterprise Services provides mission-enabling, shared-service solutions for the Department of Commerce. By leveraging our shared service model, individual bureaus can focus on accomplishing their goals and implementing their unique missions.

At the core of Enterprise Services and the work we do, is the belief that success is built by establishing a culture of respect, creativity, honesty, care, leadership, and commitment. Our customer bureaus are the focal point of our work, and our core values are the foundation from which Enterprise Services fortifies unity across the Department. 

Our Services

Acquisition (ACQ): ES Acquisition provides full life-cycle acquisition support to the Office of the Secretary, Department of Commerce headquarters bureaus, and shared services acquisition support for all Commerce through the ES managed services contracts and a Strategic Sourcing Portfolio, which consist of 29 ordering vehicles. Our Strategic Sourcing Portfolio resulted in the Department achieving cost avoidance of $105 million in the Fiscal Year 2021.

  • Strategic Sourcing
  • Contract Vehicles 
  • Transactional Ordering

Christopher Wallis, Director of Acquisition Services and Senior Bureau Procurement Official

Human Resources (HR): Enterprise Services provides HR transactional services support to the Department of Commerce Bureaus and is responsible for Personnel Action Requests, Payroll, and Benefits processing. This also includes HR records management, and time and attendance support.  Enterprise Services also offers end-to-end recruitment and classification services for customer Bureaus and delivers a platform for unified HR services to Department of Commerce employees, managers, and HR professionals.

  • Personnel Action Requests
  • Payroll Processing
  • Benefits Enrollment
  • Recruitment and Hiring
  • Time and Attendance

LaMarsha DeMarr, Director of Human Resources

Information Technology (IT): IT provides the service delivery of essential technologies in support of our Enterprise Services customers for tools like WebTA, HRConnect, Commerce Learning Center, and various ServiceNow platform capabilities, including the Human Resources Services Delivery module.  These applications offer services to over 22,000 Department employees. Additionally, IT provides the Department’s headquarters bureaus with a fully managed printing platform that offers secure printing, scanning, copying, and fax services.

  • Managed Printing Services
  • Enabling Technologies
  • Account Management (Proxy)



Kurt Bersani


⇒ Kurt Bersani, Deputy Director

⇒ Judy Grady, Chief of Staff

⇒ Paula E Patrick, Strategic Advisor

Tim Bass, Director, Service Management

For more on Enterprise Services, please enjoy this overview video.

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