The Office of Space and Building Management (OSBM) provides oversight of building and facility services provided to Herbert C. Hoover Building (HCHB) tenants and visitors through the Building Management, Client Services and Space Management Divisions. OSBM also oversees the HCHB Safety functions, and facility operations of the Child Care Center and Commerce Fitness Center in the HCHB.

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Building Management Division

The Building Management Division provides services for operating and maintaining utilities and infrastructure within the HCHB. This division covers the maintenance of electrical systems, HVAC, plumbing, carpentry, windows, fire alarm and suppression, and elevators. HCHB has electricians, plumbers, and HVAC mechanics on-site. In addition, routine, emergency, and recurring repairs are handled by this division. For any issues relating to these systems, please submit your request on the OFEQ Self-Service Portal.

Client Services Division

Established to respond to critical customer service needs, the Client Services Division works across a wide span to ensure requirements are met. Within this Division, there are two branches:

• Facilities Services Branch. This unit is responsible for providing custodial, landscaping, pest control, recycling, and food services to occupants within the HCHB. Other responsibilities include the management of the Parking and Transit Benefits programs as well as the providing coordination and audiovisual support to HCHB occupants and distinguished visitors for special events held in the HCHB lobby and auditorium. The branch provides mail services, policies, and procedures to the operating units within the HCHB. It conducts screenings of incoming mail for security purposes, delivery of incoming USPS, FedEx, UPS and other expedited services, interoffice and messenger mail from the operating units located outside the HCHB. In addition, Mail Services collects and processes outgoing mail and special mail (registered mail, certified mail, and express mail).
• Multimedia Branch. This unit is responsible for graphics, publications and provides in-house production work for customers in the following areas: electronic formatting for documents and publications, electronic forms, on demand publishing, high speed copying, certificate framing and in-house art design. This branch also provides coordination and audiovisual support for special events in the HCHB  Auditorium, Lobby and the Cafeteria/Courtyard seating areas.

Space Management Division

The Space Management Division, SMD, is responsible for tracking the assignment of space throughout the HCHB. They manage tenant fit-out projects, repairs, and maintenance. They develop code-compliant designs and manage project implementation and procurement of reimbursable contractual services to include construction, furniture, and furnishings. 

Contact Us:

Email: [email protected]

Phone: 202-482-1340