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Department of Commerce Celebrates the Two-Year Anniversary of the Customer Experience Executive Order

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Two years ago, President Biden signed an Executive Order on Transforming Federal Customer Experience and Service Delivery . The Department of Commerce answered the call by including Customer Experience (CX) in its Fiscal Year 2022-2026 Strategic Plan . Today, the Department highlights progress made to provide customers with first-rate services that are easy to access, equitable, effective, and...