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Training Opportunities

Person at computer - online learning


As part of its “Inclusion is on Us” initiative, the Department's Office of Civil Rights (OCR) is pleased to once again offer a series of workshops designed to provide Commerce employees with tools for fostering a diverse and inclusive work environment. 

These highly interactive discussions will now be offered remotely via Microsoft Teams and facilitated by Arlene Austin of HR Anew.  The following sessions will be offered to employees in the D.C. metropolitan area from June 22nd through August 12, 2021.

“Cross Cultural Awareness and Diversity”   

June 23, 2021-Online-9:00 a.m. to 4:00 p.m.

August 10, 2021-Online-9:00 a.m. to 4:00 p.m.

This full day course will use experiential activities and interactive discussions to assist participants in navigating the cultural differences that often impact our working relationships, e.g., communicating across cultures, evaluating performance, respect, decision-making, establishing trust, managing disagreements/conflicts, and providing feedback.  The discussions will enable attendees to understand, recognize and respond effectively to varying practices and situations.

"Emotional Intelligence”

June 24, 2021-Online-9:00 a.m. to 4:00 p.m.

July 15, 2021- Online-9:00 a.m. to 4:00 p.m.

August 12, 2021-Online-9:00 a.m. to 4:00 p.m.

Emotional Intelligence (EI) or Emotional Quotient (EQ) is the ability to be aware of, and better manage our emotions and relationships.  It has been said that “your Intelligence Quotient (IQ) will get you in the door, but it is your EQ that will determine how successful you are in life.”  This workshop will focus participants on understanding the components of EI, its benefits, assessing personal strengths, and areas for improvement, and developing strategies to recognize emotional triggers and mitigate their effects.

“Multi-Generations in the 21st Century Workplace”

July 14, 2021- Online-9:00 a.m. to 4:00 p.m.

August 11, 2021-Online-9:00 a.m. to 4:00 p.m.

This course helps participants recognize and value contributions that multiple generations bring to the workplace and the overall success of the organization. It also provides insights and strategies to enhance performance, attract and retain talent, minimize conflict, promote respect, and strengthen communication and collaboration.  By gaining insights, strategies and skills, attendees can help improve teamwork and create a more inclusive and welcoming workplace for all.

“Unconscious Bias”

June 22, 2021-Online-9:00 a.m. to 4 p.m.

July 13, 2021-Online-9:00 a.m. to 4:00 p.m.

Unconscious bias is the habitual way of thinking that affects our understanding, actions, and decisions.  This session is designed to deepen the participant’s understanding of unconscious bias and develop practical strategies for recognizing and responding to bias in the workplace.  By recognizing unconscious bias and its unintentional impacts, we are better positioned to anticipate, prevent, and minimize its effects and create a more inclusive and respectful workplace.


All sessions will be held online from 9:00 a.m. to 4:00 p.m.  There is no charge for the workshop, however, space is limited to the first 35 participants, and pre-registration is required in the Commerce Learning Center (CLC).  As with all training, you should get approval from your supervisor to participate.

To register for these workshops:

  1. Log into the CLC,
  2. In the top right hand corner, there is a search box,
  3. Enter which session you would like to search for:

Diversity Workshop Training - Cross Cultural Diversity

Diversity Workshop Training - Emotional Intelligence

Diversity Workshop Training - Multigenerational Work Teams

Diversity Workshop Training – Unconscious Bias

  1. Click on the “Enter” button on your keyboard,
  2. When you find your Class Title click on it,
  3. The sessions that are available will be near the bottom of page, and
  4. Click on “Register”

If the course is full, the area will say “Registration Closed” and in yellow above the box, you will see “Waitlist” and what number you are on the list.  Once your registration is confirmed, you will receive instructions for logging into the session at least one week prior to the schedule workshop date. 

These workshops are physically accessible to people with disabilities.  Requests for sign language interpretation or other auxiliary aids should be directed to (202) 482-4481, or via e-mail to Slanguage@doc.gov.  If you need a special accommodation, please contact Ms. Laura Soria, OCR, at (202) 482-8042 or lsoria@doc.gov.  Please request needed services as soon as possible so arrangements can be made with the interpreter service or Ms. Soria.

If you encounter any technical difficulties launching and/or completing the training, please reference the following URL http://doc.csod.com, and then click the 24x7 live support button on the lower right of the log-in page.  If you continue experiencing problems in the CLC, please contact your Servicing Human Resources Office’s training department or appropriate CLC administrator for your bureau.

If you have any questions regarding these workshops, please contact Carolyn Walker at cwalker3@doc.gov.



Civil Treatment for Employees (CTE)

Civil Treatment for Employees (CTE) simulates realistic workplace scenarios, offering insights and practical skills relevant to your organization’s success. With simple and sustainable learning models and tools, your employees will develop skills proven to positively impact your workplace culture and business results in ways that align with your agency’s mission, vision, and values. By focusing on day-to-day behaviors along with the law, CTE is part of a comprehensive and sustainable learning solution designed to challenge and motivate your employees to consider the impact of their own behavior and encourage them to speak up when issues arise. 

Contact: John Wornell

Civil Treatment for Leaders (CTL)

Civil Treatment for Leaders (CTL) simulates some of the most important conversations your leaders will have with their people. CTL addresses your agency’s most compelling and urgent priorities for creating and maintaining a civil, productive, and inclusive work environment including: welcoming concerns, coaching and managing performance, addressing inappropriate behavior, making employment decisions, and modeling the behaviors that ensure an inclusive work environment.

Contact: John Wornell

True Colors

True Colors workshops are engaging, interactive and practical for groups of all sizes. Through guided activities, participants learn how their personality – Color Spectrum affects their professional and personal relationships. These insights can be very powerful, especially when the success of an organization depends on effective communication and mutual collaboration among its people.

Contact: Monique Dismuke

Multi-generational Work Teams

It’s no secret that the demographic make-up of the American population has been undergoing profound changes in the last few years.  For the first time in history, there are five generations, four of which are currently in the work force.  These dynamics cause organizations to rethink various strategies on how to build and maintain a culture that will support, encourage, and meet the needs and challenges of this new form of cross-cultural diversity and inclusion.  This course is designed to look at these five generations and their general unique set of characteristics in terms of life events, values, experiences, world view, definitions of work, and communication styles.  


Contact: Carolyn Walker


Cross Cultural Diversity

This is the first of three-course series that establishes the framework for understanding why and how we have “learned” to view the world in a particular way.  This learned view represents our own “cultural narrative” and greatly influences how we speak, think, and act.


Contact: Carolyn Walker


Emotional Intelligence

Emotional Intelligence (also referred to as EQ) describes a person’s ability to understand, accept, recognize, and assess the impact of her/his own emotions and feelings and those of others.  Gaining knowledge of our EQ helps us to improve our own behaviors as well as to manage and improve our ability to build and maintain effective relations with others.  This highly interactive workshop provides participants an opportunity to learn and then apply principles of EQ in working in a multicultural and multigenerational environment.  


Contact: Carolyn Walker

Look for these training opportunities and other events in our events calendar