Enterprise Services Accomplishments

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Enterprise Services’ service delivery model enables individual bureaus to focus on their unique missions. Enterprise Services has completed many milestones to date, and will continue to transition and roll-out additional services throughout FY2018 and beyond. July 2015 – October 2016: Conducted analysis across all four functional areas (HR, IT, ACQ, and FM) to identify services fit for delivery in a shared way. November 2016: Established Enterprise Services within the Office of the Secretary. December 2016: Migrated all remaining Bureaus to HRConnect platform. Provided Personnel Action Request processing. Transitioned Implemented Enterprise Services Contact Center to manage employee inquiries. February 2017: Full life-cycle Acquisition activities for the Office of the Secretary. March 2017: Began building Enterprise Services portal to serve as “one-stop shop” for all live Enterprise Services transactions. Designed integrated service delivery plan for next round of HR services: Payroll & Benefits. June 2017: Identified Enterprise Services as one of DOC’s key initiatives to OMB via official memo. August 2017: Expressed commitment from Secretary Ross to support and expand Enterprise Services. 2018 & Beyond: Establish an operational Enterprise Services Center, stand-up enabling technology and transition additional HR, ACQ, and IT services to Enterprise Services, including services related to: Payroll & Benefits, HRConnect O&M, Performance Management and Learning Services, Talent Acquisition, Acquisition support and COR Services, Identity and Access Management, IT Help Desk Services.
Enterprise Services Accomplishments

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