Enterprise Services Accomplishments

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Enterprise Services’ service delivery model enables individual bureaus to focus on their unique missions. Enterprise Services has completed many milestones to date, and will continue to transition and roll-out additional services throughout FY2018 and beyond. Summer 2015 – Fall 2016: Conducted analysis across all four functional areas (HR, IT, ACQ, and FM) to identify services best suited for delivery in a shared way. Fall 2016: Established Enterprise Services within the Office of the Secretary. Winter 2016: 1. Migrated all remaining Bureaus to HRConnect platform; 2. Provided Personnel Action Request processing for OS, BIS, EDA, MDBA, NTIA, ITA and NOAA; 3. Implemented Enterprise Services HR Service Center to manage HR employee inquiries. Spring 2017: 1. Assumed Full life-cycle Acquisition activities for the Office of the Secretary; 2. Began building Enterprise Services Portal to serve as “one-stop shop” for all live Enterprise Services transactions; 3. Designed integrated service delivery plan for next round of HR services: Payroll & Benefits. Summer 2017: 1. Identified Enterprise Services as one of DOC’s key initiatives to OMB via official memo; 2. Expressed commitment from Secretary Ross to support and expand Enterprise Services. Fall to Winter 2017 Began delivering full life-cycle Acquisition activities for BIS, EDA, MDBA, NTIA, ITA, OIG, BEA, ESA, and NTIS on a rolling basis. Spring 2018: 1. Launched the Enterprise Services Portal; 2. Transitioned Payroll and Benefits services to Enterprise Services for OS, BIS, EDA, MDBA, NTIA, ITA and NOAA; 3. Established a fully operational Service Center to provide on-demand, real-time customer support for live services; 4. Completed transition of full life-cycle Acquisition activities for BIS, EDA, MDBA, NTIA, ITA, OIG, BEA, ESA, and NTIS. Summer 2018 & Beyond: Continue to transition additional bureaus and services to Enterprise Services across Human Resources, Acquisitions, and IT, including Talent Acquisitions.
Enterprise Services Accomplishments

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