The Department is moving to an Enterprise Services delivery model that will directly address issues facing mission-enabling services by focusing solely on the delivery of those services. Executive leaders from each of the Bureaus have come together to drive this initiative forward, in an effort to do the following:
- Enhance customer experience through the efficient delivery of high-quality enabling services
- Increase service transparency and accountability
- Enable employees within each Bureau to dedicate more time to the unique mission needs of their organization
As the first major step in streamlining the delivery of HR services to all Department of Commerce staff, all DOC Bureaus will officially migrate to a unified HR platform. This new technology will become the foundation for Enterprise Services to begin performing certain transactional tasks, such as Personnel Action Requests (PARs), allowing the Bureaus to focus on supporting their Bureau’s mission more directly.
The Department of Commerce is committed to Operational Excellence and identified enhanced mission-enabling services – the supporting services which enable the Bureaus to carry out their missions – as a critical dependency for making progress towards the overall goals and objectives at the Department.
In line with Operational Excellence as a top priority, Commerce’s Leadership set a goal to improve customer service and enhance the delivery of the following subset of mission-enabling functional areas:
- Human Resources (HR)
- Acquisition (ACQ)
- Financial Management (FM)
- Information Technology (IT)
As part of this effort, leaders identified services within Human Resources, Acquisition, Information Technology, and Financial Management which will transition to Enterprise Services (ES). This will transform the service delivery of these functions so that employees may better focus on their mission work.