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2nd Quarter Performance Excellence Awards Ceremony Transcript

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Welcome to the Performance Excellence Awards Ceremony.

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We are very excited as this is our second awards recognition in less than one year.

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Secretary Locke has challenged us to improve, demanding that bureaus within Commerce develop measureable standards by which to judge their customer service and their internal performance.

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An integral part of his vision has been the Performance Excellence program, which brings us here today and is thriving only 10 months into its inception.

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Today we're recognizing teams from NOAA, from the Census and from the Economic Development Administration, each of which went the extra mile to develop better ways to serve the public.

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Process improvement is now becoming part of our culture and so is fact-based management where ambitious goals that are outcome-based and data driven are created with definite, measurable targets for reaching them. 

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What you're doing is very much what we want accomplish, how do we get more, how do we deliver more how do we connect with the American people in a way that accomplishes more and at the same time keep our eye on the costs because we've got to be smarter about that.

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I think it's a great program and we hope to have more projects in the future at NOAA.

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It's very inspiring, it's good to know where you fit in the big picture.  It kind of helps.

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I'm very proud of the team that assembled to put this together.  The award is just icing on the cake.

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It really is motivating to be able to get recognized periodically and it really brings a lot of meaning to the job on a day-to-day basis.

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It's a system and approach that can really, really elevate everyone's lives and as we improve customer service, we also improve service to each other, so it becomes a nicer place to work. So it's a very win-win approach to good government.